Complaints Policy

For any parent wishing to make a complaint against the school we have a set procedure.

The first point of contact in such circumstances will be the class teacher or head teacher. Through discussion it is hoped the schools policy and practice would be adequately explained. However, you have the right to make a formal complaint and in such an event the formal procedures will apply.

Write a letter to the Headteacher outlining your complaint requesting a meeting to discuss and resolve matters. The meeting will take place within 5 working days.

If you not satisfied with the outcome of the meeting, you can write to the Governing Body of the school with your concerns, addressing the envelope to the Chair of Governors, care of the school. Acknowledgement will take place within 3 days and the case investigated and considered within 10 days. A written response will be sent within 3 working days of the case being considered.

The Governing Body will convene a panel of 3 people, not directly involved in the matter, to hear the complaint. One member of the panel will be independent of the management and running of the school. You may be accompanied at the hearing if you wish. Findings and recommendations resulting from the complaint and panel’s deliberations will be provided to you in writing and a copy filed at the school for inspection by the Governing Body and Headteacher.

All complaints, correspondence and the record of outcomes are kept on file. These are confidential except where the Secretary of State or a body conducting and inspection under section 162A of the 2002 Act request access to them.